The money back guarantee allows you to get your money back for the first 30 days for any reason. That is correct if for any reason you decide that you do not like our website hosting services during the first month, you may leave and get your money back. Exceptions include domain name registration and website development. We intend to and consistently do provide the very best service. Also, your account will come with a service level agreement. This service level agreement states that if our services are not available at least 99% of the time during any month, we will give you the current month free.